Streamlining care management with real-time communication.

Our proprietary online communication tool provides a comprehensive system for managing the entire referral and authorization process.

Claims handling accounts for 70% to 90% of payors’ administrative overhead, but MSC CareConnect can significantly reduce the administrative burden on claims professionals.

Customers can securely log in to MSC CareConnect to manage messages, and managers or other designated users can review and manage cases for all branch personnel. Customer-specific business rules are automated, optimizing unit cost control and minimizing the need for manual authorization processes.

MSC CareConnect allows for faster and more efficient claims management, a key factor in improved patient care. Once logged in, claims professionals can review Authorizations, Notifications and Claims, and also submit referrals or request Quick Quotes.

• Process all referrals at once or manage each referral individually

• Evaluate referral actions for accuracy and submit for processing

• Review a chronological listing of all processed referrals

• Manage rental items by converting to purchase or extending the rental

• Opt for available generic substitutions after receiving an alert from MSC

Notifications

• Review notifications for referral acknowledgement, order processing, shipment, delivery status and order cancellation

• Sort status updates by type or claimant for easy reference

• Turn notifications on/off based on user preferences

Claims

• Search for a specific referral by claim number, referral number, claimant name, employer or injury date

• Analyze a summary of all referral activity, grouped by product type, for each patient

MSC delivers comprehensive care management through its technology-driven solutions – including MSC CareConnect – offered to all customers at no additional charge.