In today’s workers’ compensation environment, transportation and translation have become more challenging and costly than ever before.
In order to meet these challenges head-on, Optimal Care Transportation and Translation, a division of MSC, delivers a superior offering saving you time and money, and facilitates a faster return to work for your injured workers. Optimal Care is the result of the careful combination of three T&T industry leaders. Through this combination, we possess the best technology, expertise, and the largest network of community-based providers in the industry. We are committed to providing excellent customer service and have processes and systems in place to ensure the highest trip success rate in the industry - 99.6%.
What Sets Optimal Care Apart
MSConnect Quality Assurance Program: Optimal Care Transportation & Translation uses the MSConnect program to notify the injured worker of a scheduled trip as well as confirm critical trip information. This extra step reduces the cost from “no-shows”, saving our customers time and money and facilitating a faster return to work for the injured worker.
Referral Management Technology Platform:
Real time Referral Management Queue: Optimal Care’s Quality Assurance Specialists monitor quality performance in a real time environment. From a single view, the QA Specialist sees every active referral, the number of hours before trip time, the assigned vendor, the quality ratio of the assigned vendor, vendor acceptance of the case, adjuster or nurse case manager authorization and patient confirmation.
- Vendor Selection Technology - Optimal Care’s proprietary technology allows our specialized provider account representative to view a measured provider rating based on reliability, proximity to the assignment, and overall compliance to systems and processes of our managed care transportation and translation program. The provider rating is managed and updated based on real-time data that refreshes instantaneously within our scheduling and dispatch systems.
- Mapping & Mileage Verification – In addition, Optimal Care’s proprietary technology is integrated to allow complete mapping and mileage verification prior to the assignment of the case. Once in the system, our unique tracking technology follows each referral from intake to trip completion.
Lowest “Missed” Trip ratio in the industry with a proven 99.6% success rate
Proactive Vendor Management Portal: Optimal Care interacts with its vendors through a proprietary web-based application that requires its vendors to proactively review at least one day prior to the trip to confirm and accept each trip.