1. How quickly can I get a quote?

A "standard" quote without an evaluation should be available within 24 hours. Quotes requiring an evaluation may take a few days depending on the availability of the injured worker.

2. What is the typical turn-around time to perform an evaluation for a prosthetic, custom orthotic or mobility item?

An evaluation typically takes 2 – 3 days for completion and to allow the network provider to submit their information to MSC. Patient availability and compliance may significantly impact the evaluation timeframe.

3. Is an evaluation really needed for Orthotics?

In most cases, yes. Even if it is only to determine if the item needed is small, medium or large. Providing an inappropriately fitted item could lead to further injury to the claimant, prolonging recovery time.