Below is a collection of recent kudos about MSC's outstanding associates and superior service:

“Thank you so much, Betsy [Orthotics Associate] - you folks make my job so much easier!” – Adjuster


“… Kim [Orthotics Associate] was very pleasant and I don’t see customer service like that too often from other companies. While we were talking, we were disconnected. But when I was getting ready to call back, Kim was already calling me back. This is the type of service that separates you [MSC] from the rest and she [Kim] should be commended.” – Injured Worker


“…I wanted to compliment Vicky [DME Associate]…. I had a back and neck injury. She took the time and listened to me and sent me the best heating pad I have ever had. She took the time and listened to me and that is just a very, very wonderful thing and that sometimes doesn’t happen anymore. I would like to recognize Vicky for her caring and compassion.” – Injured Worker


“…wanted to take a moment not to complain but to compliment Virginia [Prosthetics Associate].” She said Virginia “was an absolute delight and joy to speak with… she didn’t require me to repeat myself and captured everything I told her.” Also, “she was very knowledgeable and helpful with both referrals.” – Provider


“…Some people have a gift of "seeing" the person through all the red tape. You all should know and be commended that your impact, no matter how small, was a positive one that left this client feeling a bit more confident in the workers' comp system. In my job, I learned that "no one cares how much you know until they know how much you care." Having been on both sides of that fence, I can say that there is great truth in that statement. The littlest things can mean such a great deal. No one asks to be put in my position (at least I hope not!), and I think many individuals at MSC recognize that. I've been with MSC for less than one month shy of 12 years, and I can honestly say that customer service has only gotten better.” – Injured Worker (Catastrophic Injury)


“…MSC was great in placing my order and letting me know how things would progress. I've saved your number in my primary DME contacts because of this…” – Nurse Case Manager


“…Hello. Thank you all so much for your diligence in resolving the matter of Michael's power chair. He left me a voicemail message while I was out of the office and is ecstatic that it is working. He said it is operating beautifully. Apparently, he was dealing directly with the vendor on his own, so your coordination in this regard is what brought about the quick resolution of this issue. Thanks again for your assistance!” – Claims Supervisor


“…want to let you know about the great customer service I received from Daniele [Intake Associate]. I have been pleasantly surprised by MSC’s customer service and this isn’t something I am accustomed to. Is being friendly a prerequisite to being hired at MSC?” – Nurse Case Manager


“…I wanted to let you know that I had spoke with Mr. X today about his prosthetic and he said it was the best fitting prosthetic he had ever had and that he really liked it.” – Sr. Claims Examiner


“What a great job you’ve done with this claimant. You continued to pursue contact information when we didn’t have current information, you made contact, asked about internet access and sent catalogs. You’ve maintained contact with the claimant, keeping him in the loop and making us shine as an involved TPA. You probably don’t hear it enough, but I appreciate your attention to detail and willingness to be flexible to meet the needs of the claimant while securing cost containment for us. I truly look forward to working with MSC again. “ – Telephonic Case Manager


“…You are the most outstanding Vendor Partner To Work With!” – Claims Examiner


“…MSC is wonderful and I appreciate the concern and follow up on my patients. “ – Adjuster


“…wanted to let someone at MSC know I really appreciate the service provided by Yeap [Mobility Associate]. She was very professional in dealing with a challenging client and helped diffuse a difficult situation. Her knowledge of the parts/equipment was helpful and she took an extra step in making sure we received all possible warranty discounts which saved us a substantial amount in repair costs.” – Adjuster


“…The one thing I love about MSC is the follow up email or call that confirms the patient got what he needed. Thank you.” – Nurse Case Manager


“…I wanted to ensure you all were recognized for the “superb service” you have given me. Customer Service is a dying trait and every encounter I’ve had with MSC has been professional, courteous and just a pleasant experience. “ – Injured Worker